Frequently Asked Questions
Everything you need to know about Research Hero, compliance, security, and study management.
Research Hero is a clinical research management platform designed to streamline multi-site study operations with secure data handling and real-time visibility.
Yes. Research Hero supports multi-site access with role-based permissions so each site and user sees only what they are authorized to access.
Research Hero follows secure infrastructure practices such as encryption, controlled access, and activity logging to support regulated clinical research environments.
Research Hero is built with HIPAA-aligned safeguards including role-based access control, secure data handling, and audit-ready system logging to support regulated workflows.
Research Hero supports electronic records and audit trail functionality aligned with 21 CFR Part 11 expectations, including user authentication, role-based permissions, and system-generated logs.
Yes. Research Hero maintains audit logs to track user actions, timestamps, and changes over time to support traceability, oversight, and compliance reviews.
Data is protected using secure transmission protocols (in transit) and encrypted storage (at rest) to help safeguard study and participant information.
Yes. Permissions can be configured by study and role (for example: PI, coordinator, monitor, and subject) to ensure controlled access across workflows.
Yes. Research Hero supports multi-study environments so teams can run multiple trials while keeping clear organization and centralized oversight.
Yes. Authorized sponsor and monitoring roles can access operational visibility to review study progress and key activity signals without disrupting site workflows.
No available - We Are Woking on it - This feature will be available in future
No.
Getting started is straightforward. After onboarding, studies and roles can be configured quickly, and teams can begin managing workflows with guided support.
Pricing is typically based on study scope, number of sites, and selected modules. Enterprise plans and custom requirements can be discussed during a demo.
Support includes onboarding assistance, technical troubleshooting, and ongoing guidance to help teams run studies smoothly with minimal operational disruption.